OrthoCor Privacy Policy
OrthoCor Medical values your trust and is committed to protecting your privacy. This Online Privacy Policy explains how we collect, use, and share information when you visit or use OrthoCor Medical’s websites, online portals, mobile applications, or other digital services (collectively, the “Site”). It also explains the choices you have about your information.
This Policy is in addition to our Notice of Privacy Practices that explains how we use and protect protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA), including information related to your medical care.
By using our Site or providing information through it, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.
How This Policy Relates to Your Medical Information
This Online Privacy Policy does not replace OrthoCor Medical’s Notice of Privacy Practices. That Notice explains how we use and share your Protected Health Information, (PHI) related to your diagnosis, treatment, or care.
If there is ever a difference between this Policy and our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices will apply. If you have questions about your medical records or PHI, please contact OrthoCor Medical directly.
Information We May Collect
For this Policy, “personal information” means information that identifies you or could reasonably be linked to you.
Depending on how you use our Site, we may collect:
Contact Information
- Name
- Email address
- Mailing address
- Phone number
Account Information
- Username and password for online portals
- Account or reference numbers
- Other information you choose to include in your account
Communication Information
- Messages you send us, such as questions or customer support requests
- Information shared through emails, phone calls, text messages, chat features, or forms on our Site
Marketing Preferences
- Your choices about receiving emails, texts, or other communications from us
Device and Website Usage Information
- IP address
- Device type and browser
- Pages you visit and how long you spend on them
- How you interact with our Site
We collect this information when you:
- Visit or use our Site
- Fill out forms
- Request information
- Communicate with us
- Use any patient, provider, or distributor portals
We may also combine or remove identifying details from information so it no longer identifies you. Once that happens, it is no longer considered personal information.
Information Collected Automatically
Like most websites, we use standard technologies to understand how our Site is used and to improve it.
Cookies
Cookies are small files stored on your device that help websites work properly and remember your preferences.
We use cookies to:
- Help the Site function
- Understand how visitors use the Site
- Improve content and usability
You can control or delete cookies through your browser settings. If you disable cookies, some parts of the Site may not work as intended.
Pixels, Tags, and Similar Tools
These tools help us understand whether pages or emails are opened and how users interact with them. They support website analytics and improvements. These tools may still collect limited information even if cookies are turned off.
Log Files
Our servers automatically record basic technical information, such as browser type, operating system, and general location (city, state, or country). We use this information to keep our Site secure and running properly.
Information collected through these tools may be combined with other personal information.
Information From Other Sources
We may receive information about you from trusted partners, such as healthcare providers, distributors, or service providers, and combine it with information we already have. This helps us ensure accuracy and provide better service.
How We Use Your Information
We use personal information to:
- Provide and operate our Site and online portals
- Communicate with you about your account, requests, or questions
- Support patient care coordination (when applicable)
- Improve our website, services, and user experience
- Respond to customer service issues and feedback
- Maintain security and prevent fraud
- Comply with legal and regulatory requirements
- Notify you about updates to our Site or this Policy
- Send surveys or request feedback
- Carry out purposes explained at the time information is collected
We do not sell your personal information. We also do not share mobile phone numbers or text message consent with third parties for their own marketing purposes.
How We May Share Information
We may share personal information only as permitted by law and as needed to operate our business, including with:
- Affiliated companies that help us provide the Site or related services
- Service providers who perform services on our behalf, such as IT support, website hosting, analytics, or customer service
- Healthcare providers or health plans when you are participating in a study or program and such sharing is appropriate
- Analytics providers to help us understand how the Site is used
- Government authorities or law enforcement, when required by law
- Professional advisors, such as attorneys or accountants
- Business associates who may help with order processing and business operations.
- Business successors in the event of a merger, acquisition, or similar transaction
Wherever we provide your personal information to third-party suppliers, they are required to comply with the conditions set forth in this document and keep your personal information confidential and secure and to use your personal information to the minimum extent necessary.
We may also share information if we explain it to you at the time you provide it or if you give permission.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission or storage system can be guaranteed to be 100% secure. Please use caution when sharing information online.
Your Choices and Rights
You have choices about how your information is collected and used:
Cookies
You can control cookies through your browser or device settings.
Choosing Not to Share Information
You may choose not to provide certain information, but this may limit your ability to use some Site features.
Marketing Communications
You can opt out of marketing emails by clicking “unsubscribe” in the message.
You can opt out text messages by replying STOP. See our SMS Terms of Service.
You may also contact us directly to update your preferences.
Do Not Track Signals
Our Site does not currently respond to “Do Not Track” browser signals.
Children’s Privacy
Our Site is intended for a general audience and is not designed for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Links to Other Websites
Our Site may link to other websites that are not operated by OrthoCor Medical. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Policy from time to time. When we do, we will post the updated version on our Site and change the “Last Updated” date. Your continued use of the Site means you accept the updated Policy.
Contact Us
If you have questions about this Online Privacy Policy, please contact us:
Phone: 888-583-6268
Email: compliance@orthocormedical.com
CO795.260403
