Technical Issues, Concerns & Comments
If you are experiencing technical issues with your device or have any questions, please call our support service team: 888-583-6268 or email us at: [email protected]
User Guides
Click the links below to access digital (PDF) versions of our User Guides. Both English and Spanish versions are available for download. For our previous generation Active Systems, both languages are included in the Quick Start Guide and Technical Manual files.
Haga clic en los enlaces a continuación para acceder a las versiones digitales (PDF) de nuestros Manuales del usuario. Las versiones en inglés y español están disponibles para su descarga. Para nuestros Sistemas Activos de la generación anterior, ambos idiomas están incluidos en los archivos de Instrucciones de uso y el Manual técnico.
Activ8 System
Current Generation Active System
Previous Generation Active System
Frequently Asked Questions (FAQ)
The Activ8 and OrthoCor Active systems are indicated for adjunctive use in the temporary relief of pain, such as pain associated with over exertion, strains, sprains, and arthritis. OrthoCor PEMF technology is intended for use on soft tissue with a mechanism of action that lowers inflammation, treating the root cause of inflammatory pain.
No, a Transcutaneous Electrical Nerve Stimulation (TENS) device temporarily masks pain by continuously stimulating the nerves, which reduces the body’s ability to perceive specific pain signals. In contrast, Pulsed Electromagnetic Field (PEMF) therapy uses a magnetic field to work at the cellular level, stimulating the production of nitric oxide. This process enhances blood circulation and lymphatic flow, triggering an anti-inflammatory response while reducing pro-inflammatory cytokines. Together, these effects help decrease pain and swelling in the treated area, ultimately supporting the body’s natural healing and repair processes.
PEMF therapy operates at a subsensory level and is designed to activate a cellular response without causing discomfort. Unlike TENS, which uses electrical currents that may produce tingling or muscle twitching, PEMF delivers low-power electromagnetic energy into the body. The electromagnetic power from PEMF is both safe and effective and is significantly lower than that of a typical cell phone or home Wi-Fi network.
Activ8 therapy lasts for 30 minutes twice per day. Active System therapy lasts 2 hours once per day. The device will automatically shut off once therapy is complete.
The device can be worn over clothing, which will not interfere with the delivery of PEMF therapy. Wearing the device over clothing can also help keep it clean as it provides a barrier from moisture and oil from the skin.
OrthoPods are single-use, air-activated treatments which start the PEMF therapy in the Active System. Once exposed to air they will begin providing soothing heat for the entire duration of the two-hour therapy session. Activ8 does not use or require OrthoPods.
Both systems use a rechargeable battery. The Activ8 battery is removable from the garment. The Active System battery is built into the garment. Each device is provided with a wall adapter to charge the system between therapy sessions.
Yes, the device is not a brace and should not be overtightened. If the light is on, the PEMF signal is being transmitted and your therapy is in session.
Activ8 is recommended to by worn for 30 minutes, twice per day. The Active System is recommended to be worn for 2 hours, once per day. Using the device for additional time should be discussed with your doctor.
The signal of 27.12 MHz is not strong enough to affect a tv signal.
To turn on an OrthoCor Medical device, connect new OrthoPods to the ports on the inside of the device. When both OrthoPods are connected a blue light will activate on the front of the device.
It is possible that the OrthoPod connection was interrupted during your treatment and reset the timer.
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